A host is judged on its worst day, not its average one. The whole job is making the worst day boring.

Every acquisition in this industry is announced as good news for customers. Watch the support queue for the real answer, about six months later.

Reading week. Two books on how companies lose their way after they stop being owned by the people who built them. More on the bookshelf.

The best pricing page I have seen this year had no table on it. Just a number, and a paragraph explaining what you actually get. I keep coming back to it.

Founder owned is not a marketing line. It is who picks up when a decision is hard and there is no committee to hide behind.